If you are not happy with your Aptis ESOL result, you can request your exam to be re-marked. This service is known as an Enquiry on Results.
You can request an Enquiry on Results of your complete Aptis ESOL exam, not a single test component. up to eight weeks after the test date. The current Enquiry on Results fee is 45€.
Please note that according to the paragraph 14.2 of British Council Spain’s Terms and Conditions of the Aptis ESOL test the British Council does not allow candidates, test centres or institutions to see or review the answers of the marked Aptis ESOL tests in any instance of the marking process and/or as part or after an Enquiry into Results. This is in line of practice of other Awarding Boards and the British Council would not provide exam answers under a subject access request.
How to submit an Enquiry on Results?
You should submit your Enquiry on Results request via our online form available at the end of the page, together with a proof of payment.
Payment should be done through bank transfer. Please note that you must include the following text in the reference box: Enquiry on Results Aptis ESOL – Candidate full name.
These are our bank account details for payment:
Owner: Delegación en España de la Fundación British Council
Bank: La Caixa
Account number: 2100 6522 9922 0010 5211
IBAN: ES65 2100 6522 9922 0010 5211
How does it work?
You may only ask for a re-mark of the entire exam, not a single component.
Grammar and vocabulary, reading and listening component checks are conducted automatically to ensure they have been marked accurately.
The speaking and writing components are re-marked by senior examiners. Re-marked test results are considered final.
If your overall CEFR level increases after re-marking, you will be refunded the full Enquiry on Results fee and we will issue you with a new Aptis ESOL certificate. You will be asked to return the previous original certificate so that a new one is issued. Any costs incurred in sending this certificate, whether by post or other means, shall be borne by the candidate.
If your CEFR level remains the same or changes in a single component, but the overall CEFR level does not change, the fee will be retained, a new certificate will not be issued and you will be informed.
The outcome of the Enquiry on Results is considered final. The results from the remarking process will be available after ten working days.
Enquiry on Results Aptis ESOL