A student with some headphones

British Council

The British Council aims to ensure that every candidate is treated fairly and objectively and that they are given optimum conditions to take their exams. We can make arrangements to accommodate special circumstances or requirements to enable test takers to attend a test centre, to understand questions and to give their exam answers.

If you require special arrangements to undertake your exam, please follow the instructions for each exam below. The special arrangements available depend on the examination board and in some cases you may be exempt from a part of an examination because of a disability or difficulty. Please note, no documents regarding special arrangements will be accepted after registration has closed.



  • If you require a modified version of the test or if your circumstances require special administrative arrangements to be made, e.g. extra time or use of headphones, please contact us with at least six weeks' notice before your test date. This notice period is necessary for the modified test version to be prepared.
  • Special arrangements are only available in the IELTS paper version.
  • Candidates with special requirements must send medical certificates that meet the criteria below: 
  • The evidence must be accessible to the Administrator in terms of language and legibility.
  • Be an original document, on headed paper, by qualified professional.
  • Make it clear how the disability justifies the special arrangements.
  • Additionally, for candidate with specific learning difficulties, the following criteria also apply:
  • Written when the candidate was aged 13 or older.
  • With full details of the learning difficulty and tests which have been carried out.
  • Written by a fully qualified psychologist (educational, clinical or chartered)


  • If you have a disability or special need, contact us at myexam@britishcouncil.es at least two months before your test date. You will need to provide a medical certificate issued within the last two years when registering for the exam.

Professional and university exams

  • In most cases you will need to contact your examining board or university directly for a special need request. The examining board will contact the British Council about the arrangements and will inform you about the approval of your request. You can email us at myexam@britishcouncil.es for a special need request if you have registered with us for your exam. You will need to provide a medical certificate issued within the last two years at the time of registration.

What documents do I need to submit?

Your application must be supported by medical evidence, which should meet the following criteria:

  • be legible and either in English or in Spanish
  • be an original document on headed paper and bearing the name, relevant qualification(s) and signature of a recognised practitioner
  • give a clear statement of the candidate’s disability
  • make it clear how the disability justifies special arrangements.

The medical evidence must be in the form of a report prepared in a period no more than two years before the test date.

What type of support can I get?

If you have hearing or visual impairments, you may be eligible for modified exam materials, including:

  • Braille papers (Grade 1/un-contracted or Grade 2/contracted)
  • large print: either A4 size (18pt bold font) or A3 size (15.5pt font)
  • listening materials: special needs CD or lip-reading test
  • speaking materials: Braille or large print written prompt or large print visual prompt.

If you have dyslexia or physical difficulty you may be able to request special administrative arrangements, including: 

  • extra time: 25-50/100 per cent extra time depending on your need and exam
  • supervised breaks during the examination
  • use of a computer
  • an amanuensis (a person who will write down your answers)
  • a reader
  • a scribe/copier (verbatim transcript)
  • speaking test: standard format, with a ‘dummy partner’ or in single format
  • separate invigilation.