Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Cancelling your IELTS test
If you cancel your IELTS test up to 5 weeks before the test date, you will receive a refund minus an administration fee no greater than 25% of the test fee.
Please note that refunds can take four to six weeks to process.
To cancel your test date, please download and complete our Request for Refund or Test Date Transfer Form and send it via post or email to your IELTS administration centre. (Please note that you need to sign the form.) You can find the documents below in the download section.
If an original medical certificate confirming illness on the date of the test is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration fee no greater than 25% of the test fee.
Only original medical certificates in local language or English are accepted. If we have not received both required documents at our office by the fifth working day after the test, you will be marked as absent and forfeit all claims.
Copies sent by fax or email are not accepted. We recommend sending medical certificates by registered mail.
Please note that we do not accept sick notes issued by family members.
The British Council reserves the right to cancel any IELTS exam session if a minimum number of candidates is not reached by the end of the relevant registration period. If this should happen, the British Council exam centre will register candidates for a subsequent session or reimburse the submitted fee to the candidates. The decision to apply for reimbursement or register for a subsequent session rests with the candidate.
Requesting a test day transfer
If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date.
Please note that the new test date must be within three months of the original date. In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form.
If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.